Refund Policy

1. Refund Overview

At pocergeming, we understand that sometimes issues may arise with your purchase. We are committed to providing fair and transparent refund policies to ensure customer satisfaction. However, due to the digital nature of our products and the instant delivery system, refunds are subject to specific conditions and procedures.

2. Refund Eligibility

3. How to Request a Refund

4. Required Information for Refund

When contacting us for a refund, please provide the following information:

• Order number or transaction ID
• Date and time of purchase
• Product name and quantity
• Payment method used
• Detailed description of the issue
• Screenshots or evidence of the problem (if applicable)

5. Refund Processing Time

Once your refund request is approved, the processing time depends on your payment method:

• VA/Bank transfers: 3-5 business days
• QRIS payments: 1-3 business days

6. Partial Refunds

In certain cases, partial refunds may be issued based on the specific circumstances of your purchase. This will be determined on a case-by-case basis by our customer service team.

7. Contact Information

8. Updates to This Policy

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.