Privacy Policy

1. Information We Collect

PocerGaming collects personal information including but not limited to: name, email address, phone number, game account details, player IDs, payment information, and transaction history when you purchase game vouchers, top-up credits, or create an account on our platform.

2. How We Use Your Information

We use your information to:

• Process your game voucher and top-up purchases
• Deliver purchased items to your game account
• Provide customer support and assistance
• Send purchase confirmations and transaction updates
• Maintain records of your transactions
• Send promotional offers and game updates (with your consent)
• Improve our services and user experience

3. Data Security

We implement strong technical and organizational measures to protect your personal and payment information against unauthorized access, alteration, disclosure, or destruction. Our security protocols meet industry standards for online transactions and data protection.

4. Data Retention

We retain your personal and transaction information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required by applicable laws. Transaction records are typically maintained for a minimum of 5 years to comply with financial regulations and to assist with any potential inquiries or disputes.

5. Your Rights

Under Indonesian data protection laws, you have the right to:

• Access your personal data and transaction history
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Withdraw consent for marketing communications
• Request limitations on how we use your information

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, maintain your login status, analyze site traffic, and provide personalized game recommendations based on your purchase history.

7. Third-Party Services

We may use third-party payment processors and game platform services to facilitate transactions. These services have their own privacy policies and data practices. We encourage you to review their policies to understand how they handle your information.

8. Contact Information